ANSWERS TO YOUR QUESTIONS

Shopping Information

WHAT SHIPPING METHODS ARE AVAILABLE?
We offer standard shipping for all orders. Expedited shipping options may be available at an additional cost. Specific shipping methods and rates will be displayed at checkout.
HOW LONG WILL IT TAKE TO GET MY PACKAGE?
Once your order has been processed, standard shipping typically takes 3-7 business days for domestic orders. International orders may take longer depending on the destination.
DO YOU SHIP INTERNATIONALLY?
Yes, we ship internationally. Please note that international orders may be subject to customs duties and taxes imposed by the destination country.
WHERE ARE YOUR PRODUCTS MADE?
All our products are uniquely crafted and made in Spain, reflecting the rich heritage and craftsmanship of the region.

Payment Information

WHAT PAYMENT METHODS ARE ACCEPTED?
We accept all major credit cards, including Visa, MasterCard, American Express, and Discover. Additionally, PayPal is also accepted for your convenience.
IS BUYING ON-LINE SAFE?
Yes, buying online through our website is safe and secure. We utilize industry-standard encryption technologies to ensure the protection of your personal and payment information.

Orders and Returns

WHAT IS YOUR RETURN POLICY?
We understand that sometimes a product may not meet your expectations. Therefore, we offer a 14-day exchange policy. If you wish to exchange an item, please ensure it is unused and in its original condition.
DO I NEED AN ACCOUNT TO PLACE AN ORDER?
No, you do not need to create an account to place an order. However, creating an account will allow you to track your orders, view order history, and enjoy a faster checkout process in the future.
WHO SHOULD I TO CONTACT IF I HAVE ANY QUERIES?
For any inquiries or assistance, please contact us at +357 99774948 or visit our Contact Us page.
HOW CAN I CANCEL OR CHANGE MY ORDER?
Once an order has been placed, it cannot be canceled or changed. However, you may return the item(s) for a refund or exchange as per our return policy.
HOW DO I TRACK MY ORDER?
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the progress of your delivery.
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