Overview
At Heaven Little Angels Boutique, we are committed to ensuring customer satisfaction. This Exchange and Return Policy outlines the terms and conditions for exchanging products purchased from our website. Please read this policy carefully before making a purchase.
Exchange Policy
Products can be exchanged within 14 days from the date of purchase. To be eligible for an exchange, the product must be unused, in its original packaging, and in the same condition as received.
- To initiate an exchange, please contact our customer service team via our Contact page within the 14-day period.
- Provide your order number, details of the product you wish to exchange, and the reason for the exchange.
- Our customer service team will guide you through the exchange process, including providing instructions for returning the product.
Exchanges are subject to product availability. If the desired product is not available, we will provide an alternative option or store credit for future purchases.
Return Policy
Please note that we do not offer cash refunds for returned products. All returns will be processed as exchanges or store credit.
Products can be returned within 14 days from the date of purchase. To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as received.
Return Process
- To initiate a return, please contact our customer service team via our Contact page within the 14-day period.
- Provide your order number, details of the product you wish to return, and the reason for the return.
- Our customer service team will guide you through the return process, including providing instructions for returning the product.
Return Shipping
- Customers are responsible for the cost of return shipping unless the product is defective or incorrect due to our error.
- We recommend using a trackable shipping service for returns and retaining proof of postage.
Exceptions
- Personalized or custom-made products are not eligible for exchange or return unless defective or damaged upon receipt.
- Sale or clearance items are final sale and cannot be exchanged or returned.
Contact Us
For any questions or concerns regarding our Exchange and Return Policy, please contact our customer service team via our Contact page. We are here to assist you and ensure a seamless shopping experience.
Policy Updates
We reserve the right to update or modify this Exchange and Return Policy at any time without prior notice. Changes will be effective immediately upon posting on our website. Your continued use of our website constitutes acceptance of the revised policy.
Thank you for shopping at Heaven Little Angels Boutique. We appreciate your understanding and cooperation regarding our Exchange and Return Policy.
